Frequently Asked Questions
The following are the most popular and Frequently Asked Questions to Cabinplace.com. Click the questions below to view the corresponding answers.
How can I request a Cabinplace.com printed catalog?
We no longer publish a printed catalog. We have decided to go the environmentally friendly way and produced a PDF catalog that can be downloaded onto your computer. To access our PDF catalog, please click here.
What is your return policy?
At The Cabin Place, your satisfaction comes first. Items may be returned for any reason within 30 days of shipping (please click this link for complete return policy: Returns. You may return an item for an exchange, refund, or credit to your credit card account less shipping and handling charges. You must call customer service (1-877-884-0248) for a "return authorization" before returning any merchandise. A return address will be given to you when you call for your "return authorization". The following page will direct you to our complete return policy: Cabinplace returns.
What if I have a question about my order?
You should receive an order confirmation by email to the email address that you provide. That will have a lot of information in regards to your order. Most products show the normal shipping times on the page that the product was ordered. The ship times are found under the shipping tab. If a product is on backorder, you will be notified by email. Other questions can be sent by email to firstname.lastname@example.org or by telephone at 1-877-884-0248.
How can I find out about the status of my order?
Order questions can be sent by email to email@example.com or by telephone at 1-877-884-0248. Most products will ship in the time that is stated on the product page.
How do I track my order?
Tracking numbers will be sent out to the email address that is provided. They will come either directly from the shipping company or from Cabinplace.com on your invoice.
How do I place an order online?
The online purchase process at www.cabinplace.com is a simple process. It involves the following steps: after you have chosen your products and are ready to check out, click the "GO TO CHECKOUT" button at the bottom of your shopping cart. Here you will enter your information for billing, shipping, and credit card. Once entered, click the "PROCEED TO CHECKOUT" button at the bottom of the page. This page will give you the opportunity to review your order before it is submitted. Once you review this page, click the "SUBMIT' button to send us your order. Once successfully received, you will be taken to an order confirmation page with an order number and summary of your order. An email order confirmation will also be sent to your email address at the same time.
I am receiving an Error Message while in the "Check Out" process. What should I do?
If you get an error message after submitting your order, read what the red error message says, click the "EDIT ORDER" button down at the bottom of the page, and correct the information that has been requested to be corrected. After correcting the information, resubmit the order.
I have all the correct information in the"Check Out" process and I still cannot "Submit" my order. What should I do?
Cabinplace.com uses a credit card verification service that is required by the credit card industry. Our credit card processor electronically checks the information that you give to the information that your bank provides. If the information does not match, your order will not go through. Please call us at 1-877-884-0248 or email us at firstname.lastname@example.org so we can assist you with your order.
I was able to use my credit card at another online merchant or in a brick & mortar store. Why am I having difficulties using it at Cabinplace.com?
Cabinplace.com uses a credit card verification service that is required by the credit card industry. Our credit card processor electronically checks the information that you give to the information that your bank provides. If the information does not match, your order will not go through. Many online retailers do not comply with the credit card industry requirements (even very large companies) and cut corners when accepting credit cards. The Cabin Place want to assure our customers that when you place an order with us, we are doing everything we can to insure the safety of your information. If your order cannot be submitted, please call us at 1-877-884-0248 or email us at email@example.com so we can assist you with your order.
Can you explain what "cookies" are and how Cabinplace.com uses them?
Is it safe for me to use my credit card when purchasing merchandise online from Cabinplace.com?
Yes, your credit card and personal information is safe on www.cabinplace.com. In order to insure the safety of your information, we enlist the use of 2 internet security companies (McAffee & Security Metrics) to test our website to make sure we have the most up to date systems in place. The credit card industry only requires testing by 1 internet Security Company; however, we feel that having 2 independent security companies testing our site assures us that we are doing everything possible to protect your information.
Can I order by regular mail or FAX?
Yes ... If you prefer to fax your order to us, you may print the Cabinplace.com checkout page directly from the Cabinplace.com website and FAX the completed page to: 1-218-326-0267. You may also send your order by postal mail to: The Cabin Place, at PO Box 696, Grand Rapids, MN 55744.
What are your shipping and handling policies?
Cabinplace.com uses FedEx Ground and UPS (United Parcel Service) as its standard shipping method and service. The carrier is determined by which warehouse your order ships from. Please provide a valid street address for delivery as these carriers cannot deliver to P.O. Box addresses. All orders placed are normally processed within 24 hours on business days. Merchandise is normally shipped within the timeframe that is stated on the product page. Please note that all items ordered on the same order may not necessarily be shipped together as the products may ship from different warehouses.
After your order is placed and shipped, the time in "transit" from our warehouse to yours is normally 2 - 5 business days. If more than 1 product is ordered, you may receive separate deliveries based upon where the products are shipped from.
Can you ship so our order will arrive during a specific time frame?
Yes - we can usually deliver during a time frame that is convenient for you. Please email customer service at firstname.lastname@example.org or call 1-877-884-0248 and speak with a customer service representative.
Do you ship to P.O. Box addresses?
No - Cabinplace.com uses FedEx Ground and UPS (United Parcel Service) as its standard shipping method and service. The carrier is determined by which warehouse your order ships from. Please provide a valid street address for delivery these carriers cannot deliver to P.O. Box addresses.
Do you ship to US military APO addresses?
No - Cabinplace.com uses FedEx Ground and UPS (United Parcel Service) as its standard shipping method and service. The carrier is determined by which warehouse your order ships from. Please provide a valid street address for delivery.
Do you ship to Canada?
Yes, we ship to Canada. When you place your order, Cabinplace.com will email you a freight quote that will include the shipping charge and brokerage fees going into Canada. Duties and taxes (if applicable) will be the responsibility of the customer and we will let you know before your order ship if these will be due at time of delivery. Cabinplace.com advises you to consult your local customs office for more details about import duties, and taxes.
I notice a variance in product color or description. Why?
Our goal is to provide our customers with as much information as possible about the products we have to offer. We will make every attempt to accurately describe any particular product to the best of our ability. Please keep in mind, that when we offer a color description, that color may differ in what you perceive that color to be (I.E. what is described as hunter green may be perceived as forest green - both would be correct as there is no true definition of what a particular shade of color is). Also, please note that the digital images we display have the most accurate color possible. However, due to differences in computers and their monitors, we cannot be responsible for variations in color between the actual product and what is viewed on your monitor. Please feel free to contact us at 1-877-884-0248 or email us at email@example.com if you have any questions about our products and their descriptions.
Can I include a personalized message or card along with a gift order?
Yes you can. We have blank greeting cards that can be filled out on your behalf for a flat fee of $5.00. These gift cards are handmade and will add a special touch for any gift that you are purchasing. These cards can be found on the following page: Gift Card. All you need to do is write your message in the comments area of the checkout page.
Does Cabinplace.com offer gift wrapping?
No - not at the present time
Is Cabinplace.com open to suggestions from consumers?
Yes - that is how we have been able to provide such a vast selection of products and great customer service is by listening to our customers.
Does Cabinplace.com sell wholesale?
No ... we are a retail business and do not wholesale our products. If you are a Resort or Property Management company, we do offer custom quotes for any remodeling project.
The Cabin Place, Inc
PO Box 696
Grand Rapids, MN 55744
How can I have my products offered in the online Cabinplace.com store?
We get many manufacturers and suppliers that wish to have their products featured on www.cabinplace.com . If you are a manufacturer or supplier of quality, rustic and western products - please submit your product line to firstname.lastname@example.org; attn purchasing. If we feel that your product line will be a good fit for our company and our customers, we will reply back to you to gain more information.