At The Cabin Place, your satisfaction comes first. Items may be returned for any reason within 30 days of shipping. You may return any item for an exchange, refund, or credit to your credit card account less shipping and handling charges. You must call customer service (1-877-884-0248) for a "return authorization" before returning any merchandise. Merchandise without a return authorization, will be refused and no credit given. Do not send merchandise to our mailing address - a return address will be given to you when you call for your "return authorization".
Merchandise must be returned in original condition. Items without all original packing materials, law tags, etc. will not be accepted. Lighting can be returned, but will be charged a 25% restocking fee and cannot have been installed.
We do not accept returns or issue refunds for clearance, customized, made to order, or special order merchandise (if merchandise is damaged during shipping, we will replace the merchandise at no cost to the buyer).
The Cabin Place does not offer free return shipping or refund shipping and handling fees. If a returned item qualified for free shipping; the shipping & handling cost from The Cabin Place to the destination will be deducted from the refund. Bedding products cannot have been laundered or dry cleaned. Health regulations do not permit us to accept open packages of sheets, pillowcases, or other bedding for credit or refund.
Please insure the package being returned to cabinplace.com for the full value of the merchandise as cabinplace.com cannot be held responsible for products within uninsured shipments.
Cabinplace.com recommends products to be returned by FedEx or UPS for tracking purposes. COD's will not be accepted.
The Cabin Place will refund the credit card that was used in the original transaction normally within 24 - 48 hours after receiving and inspecting the returned merchandise.
Items damaged in shipping will be replaced at no cost to the buyer, as long as The Cabin Place is notified within 3 business days after the merchandise has been received. For more information on shipping policies, please view our shipping policies.