Frequently Asked Questions

The following are the most popular and Frequently Asked Questions to Cabinplace.com.

We no longer publish a printed catalog. We offer over 10,000 products on our website which we keep up to date with the latest items and best pricing available.

At The Cabin Place, your satisfaction comes first. Items may be returned for any reason within 30 days of shipping (please click this link for complete return policy: Returns. You may return an item for an exchange, refund, or credit to your credit card account less shipping and handling charges. You must call customer service (1-877-884-0248) for a "return authorization" before returning any merchandise. A return address will be given to you when you call for your "return authorization". The following page will direct you to our complete return policy: Cabinplace returns

You will receive an order confirmation by email to the email address that you provide. Most products show the normal shipping times on the page that the product was ordered. The ship times are found under the shipping tab. If a product is on backorder, you will be notified by email. Other questions can be sent by email to customerservice@cabinplace.com or by telephone at 1-877-884-0248.

Order questions can be sent by email to customerservice@cabinplace.comor by telephone at 1-877-884-0248. Most products will ship in the time that is stated on the product page.

Tracking numbers will be sent out to the email address that is provided during checkout.

The online purchase process at www.cabinplace.com is a simple process. It involves the following steps: after you have chosen your products and are ready to check out, click the "GO TO CHECKOUT" button at the bottom of your shopping cart. Here you will enter your information for billing, shipping, and credit card. Once entered, click the "PROCEED TO CHECKOUT" button at the bottom of the page. This page will give you the opportunity to review your order before it is submitted. Once you review this page, click the "SUBMIT' button to send us your order. Once successfully received, you will be taken to an order confirmation page with an order number and summary of your order. An email order confirmation will also be sent to your email address at the same time.

If you get an error message after submitting your order, click the "EDIT ORDER" button down at the bottom of the page, and update the information that has been requested to be corrected. After correcting the information, resubmit the order.

Cabinplace.com uses a credit card verification service that is required by the credit card industry. Our credit card processor electronically checks the information that you give to the information that your bank provides. If the information does not match, your order will not go through. Please call us at 1-877-884-0248 or email us at customerservice@cabinplace.com so we can assist you with your order.

Yes, your credit card and personal information is safe on www.cabinplace.com. In order to insure the safety of your information, we enlist the use of 2 internet security companies (McAffee & Security Metrics) to test our website to make sure we have the most up to date systems in place.

A "cookie" is a small file that is stored on your computer that will enhance your browsing on our website. Most online stores use cookies to save shopping carts, wish lists, and identify how customers found their site. We use cookies to do these functions in order to enhance your shopping experience at www.cabinplace.com. Most web browsers automatically accept and maintain cookies by default. Cookies are not software. They cannot be programmed, carry viruses, or install malware on your computer. Cookies are never used to store sensitive information such as names, addresses, credit card numbers or passwords. You can disable cookies on your browser; however, certain aspects of www.cabinplace.com (such as the shopping cart) may not function properly.

We are committed to protecting your privacy. We respect our customer's privacy and confidentiality and will make every effort to protect your personal information. We want you to be assured that your personal information is kept confidential whether asking for information or placing an order. The following page will direct you to our complete privacy policy.

Cabinplace.com uses FedEx Ground and UPS (United Parcel Service) as its standard shipping method and service. The carrier is determined by which warehouse your order ships from. Please provide a valid street address for delivery as these carriers cannot deliver to P.O. Box addresses. All orders placed are normally processed within 24 hours on business days. Merchandise is normally shipped within the timeframe that is stated on the product page. Please note that all items ordered on the same order may not necessarily be shipped together as the products may ship from different warehouses.

No - Cabinplace.com uses FedEx Ground and UPS (United Parcel Service) as its standard shipping method and service. The carrier is determined by which warehouse your order ships from. Please provide a valid street address for delivery these carriers cannot deliver to P.O. Box addresses.

No - Cabinplace.com uses FedEx Ground and UPS (United Parcel Service) as its standard shipping method and service. The carrier is determined by which warehouse your order ships from. Please provide a valid street address for delivery.

Yes, we ship to Canada. When you place your order, Cabinplace.com will email you a freight quote that will include the shipping charge and brokerage fees going into Canada. Duties and taxes (if applicable) will be the responsibility of the customer and we will let you know before your order ship if these will be due at time of delivery. Cabinplace.com advises you to consult your local customs office for more details about import duties, and taxes.