SHIPPING: Cabinplace.com ships primarily by FedEx Ground, UPS, and the US Postal Service. Items normally ship within the times specified on the individual product pages. After your order is placed and shipped, the time in "transit" from our warehouse to you is normally 2 - 5 business days. Items that are out of stock will be backordered and shipped immediately upon its arrival in our warehouse. Free shipping promotions are only valid for orders shipped ground within the contiguous U.S.A. (contiguous U.S.A. does not include Alaska, Hawaii, or Canada). We will email a freight quote for orders going to Alaska, Hawaii, and Canada after the order is placed. Items are delivered to your door (or curbside if shipped by a freight company). Prices and delivery charges do not include uncrating, delivery inside your building, set up, or assembly.
Deliveries that do not require a signature may be left in a safe place, out of sight and out of the weather, at the driver's discretion. This could include the front porch, side door, back porch or garage area. Please provide a safe, secure shipping destination. If you feel that safe delivery cannot be made, please give an alternate address to where your delivery can be made. If deliveries require special delivery instructions, they must be noted at time of order.
|STANDARD GROUND SHIPPING CHARGES|
|$0 to $9.99||$6.95|
|$10 to $39.99||$9.95|
|$40 to $74.99||$11.95|
|$75 to $99.99||$13.95|
SHIPPING TO CANADA: The Cabin Place does ship to Canada. The above shipping rates and free shipping promotions do not apply to Canadian orders. Please click here for policies regarding Canadian Shipping.
INTERNATIONAL SHIPPING: The Cabin Place does not ship to locations outside of the United States or Canada.
DAMAGED ITEMS IN TRANSIT: Carefully examine package for any visual damage. If damage is noticed, do not accept or sign for the merchandise. Request a damage notification slip from shipper and notify The Cabin Place immediately. If damage is concealed, notify The Cabin Place within 24 hours of receiving the merchandise.
TRACKING YOUR ORDER
Upon shipment from one of our warehouses, your tracking information will be emailed to you. You may track your shipment using the FedEx, UPS, USPS website. To expedite delivery, your order may ship from different locations, so you may receive multiple packages. There will be no additional shipping charges.
Shipping times vary by product. Some of our products are shipped directly from the manufacturer and may take longer than one week for shipping. Please see the Shipping section on the product information page or email us at [email protected] for questions related to availability and delivery times.
The customer is responsible for all shipping charges and restocking fees if they refuse delivery of merchandise. Both the shipping charges to and from the destination and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their order while their merchandise is in transit.
We use UPS or FedEx for those items which meet their size and weight limitations. Standard motor freight is used for larger or heavier items. Motor freight carriers will deliver your merchandise "curbside". You will need to be home to accept delivery and unload the merchandise. You will be responsible for moving the merchandise into the house and setting it up. We recommend having more than one person present when your merchandise arrives to ensure you will have the help you may need. Assembly instructions are provided.
The customer is responsible for all freight charges and restocking fees if they refuse delivery of merchandise. Both the freight charges to and from the destination and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their order while their merchandise is in transit. We do not ship merchandise by motor freight to Canada, Alaska, or Hawaii.
MOTOR FREIGHT DELIVERY NOTIFICATION
On all motor freight deliveries, you will be notified via telephone by the delivery service at least 24 hours prior to delivery. The Cabinplace.com staff will include your pre-delivery contact phone number and delivery address on the bill of lading. When your order has been shipped and the freight dispatcher contacts you, please verify (and clarify if necessary) your delivery destination. They will arrange for an approximate time of delivery, usually within a (4) four hour period of time.
NOTE: If no one is at home when delivery is attempted, you will incur a minimum re-delivery charge of $75.00 per order. Please make sure someone is at the delivery destination to receive the order.
If your home is not accessible by delivery truck we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home.
In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.
ORDER TRACKING FOR MOTOR FREIGHT
Shipping time averages 7 seven working days, but can take as long as 2 weeks. If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please e-mail us at [email protected] or call us at 1-888-462-3785 with your invoice number and we will respond promptly with the most up-to-date information.
WHEN YOUR MERCHANDISE ARRIVES FOR MOTOR FREIGHT
Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the Bill Of Lading (BOL) indicates left the factory. You may have to open the cartons to look for transit damage. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. Once you sign the bill of lading you become the legal owner of the product and we cannot file a damage claim. This is standard for all Trucking Companies. If you should discover damage, it is your responsibility to notify us immediately, 1-888-462-3785 or e-mail [email protected]. You must sign the bill of lading with a note describing the damage you see. We will be happy to handle the claim on your behalf and ship out a new product to you as soon as possible.
FREIGHT DAMAGE FOR MOTOR FREIGHT
Although damage claims are rare, they can happen and your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible.
Free shipping promotions are only valid for orders shipped ground within the contiguous U.S.A. (Contiguous U.S.A. does not include Alaska or Hawaii).
Furniture and Large Lighting items do not qualify for free shipping promotions. Other oversized item may not qualify as well. All items that do not qualify for free shipping promotions will be noted under the shipping tab on each product page. Freight charges can vary from 10% to 30% of the cost of the furniture or lighting depending on your location. An estimated total will be calculated during the checkout process for your convenience. We will contact you with the exact amount after your order is placed. Your order will not be processed until you have received this freight quote and it is authorized by you.