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Customer Service


Customer Service


Contact Us

BY EMAIL: [email protected]
BY PHONE: toll free 1-877-884-0248 or 218-326-0590
BY MAIL: The Cabin Place
P.O. Box 696
Grand Rapids, MN 55744
Corporate Office and Main Warehouses are located at Grand Rapids, Minnesota.

Frequently Asked Questions

The following are the most popular and Frequently Asked Questions to Cabinplace.com. Click the questions below to view the corresponding answers.

How can I request a Cabinplace.com printed catalog?

We no longer publish a printed catalog. We have decided to go the environmentally friendly way and produced a PDF catalog that can be downloaded onto your computer. To access our PDF catalog, please click here.

What is your return policy?

At The Cabin Place, your satisfaction comes first. Items may be returned for any reason within 30 days of shipping (please click this link for complete return policy: www.cabinplace.com/returns). You may return an item for an exchange, refund, or credit to your credit card account less shipping and handling charges. You must call customer service (1-877-884-0248) for a "return authorization" before returning any merchandise. A return address will be given to you when you call for your "return authorization". The following page will direct you to our complete return policy: Cabinplace returns.

What if I have a question about my order?

You should receive an order confirmation by email to the email address that you provide. That will have a lot of information in regards to your order. Most products show the normal shipping times on the page that the product was ordered. The ship times are found under the shipping tab. If a product is on backorder, you will be notified by email. Other questions can be sent by email to [email protected] or by telephone at 1-877-884-0248.

How can I find out about the status of my order?

Order questions can be sent by email to [email protected] or by telephone at 1-877-884-0248. Most products will ship in the time that is stated on the product page.

How do I track my order?

Tracking numbers will be sent out to the email address that is provided. They will come either directly from the shipping company or from Cabinplace.com on your invoice.

How do I place an order online?

The online purchase process at www.cabinplace.com is a simple process. It involves the following steps: after you have chosen your products and are ready to check out, click the "GO TO CHECKOUT" button at the bottom of your shopping cart. Here you will enter your information for billing, shipping, and credit card. Once entered, click the "PROCEED TO CHECKOUT" button at the bottom of the page. This page will give you the opportunity to review your order before it is submitted. Once you review this page, click the "SUBMIT' button to send us your order. Once successfully received, you will be taken to an order confirmation page with an order number and summary of your order. An email order confirmation will also be sent to your email address at the same time.

I am receiving an Error Message while in the "Check Out" process. What should I do?

If you get an error message after submitting your order, read what the red error message says, click the "EDIT ORDER" button down at the bottom of the page, and correct the information that has been requested to be corrected. After correcting the information, resubmit the order.

I have all the correct information in the"Check Out" process and I still cannot "Submit" my order. What should I do?

Cabinplace.com uses a credit card verification service that is required by the credit card industry. Our credit card processor electronically checks the information that you give to the information that your bank provides. If the information does not match, your order will not go through. Please call us at 1-877-884-0248 or email us at [email protected] so we can assist you with your order.

I was able to use my credit card at another online merchant or in a brick & mortar store. Why am I having difficulties using it at Cabinplace.com?

Cabinplace.com uses a credit card verification service that is required by the credit card industry. Our credit card processor electronically checks the information that you give to the information that your bank provides. If the information does not match, your order will not go through. Many online retailers do not comply with the credit card industry requirements (even very large companies) and cut corners when accepting credit cards. The Cabin Place want to assure our customers that when you place an order with us, we are doing everything we can to insure the safety of your information. If your order cannot be submitted, please call us at 1-877-884-0248 or email us at [email protected] so we can assist you with your order.

Can you explain what "cookies" are and how Cabinplace.com uses them?

A "cookie" is a small file that is stored on your computer that will enhance your browsing on our website. Most online stores use cookies to save shopping carts, wish lists, and identify how customers found their site. We use cookies to do these functions in order to enhance your shopping experience at www.cabinplace.com . Most web browsers automatically accept and maintain cookies by default. Cookies are not software. They cannot be programmed, carry viruses, or install malware on your computer. Cookies are never used to store sensitive information such as names, addresses, credit card numbers or passwords. You can disable cookies on your browser; however, certain aspects of www.cabinplace.com (such as the shopping cart) may not function properly.

Is it safe for me to use my credit card when purchasing merchandise online from Cabinplace.com?

Yes, your credit card and personal information is safe on www.cabinplace.com. In order to insure the safety of your information, we enlist the use of 2 internet security companies (McAffee & Security Metrics) to test our website to make sure we have the most up to date systems in place. The credit card industry only requires testing by 1 internet Security Company; however, we feel that having 2 independent security companies testing our site assures us that we are doing everything possible to protect your information.

What is your privacy policy? How do you use my information?

We are committed to protecting your privacy. We respect our customer's privacy and confidentiality and will make every effort to protect your personal information. We want you to be assured that your personal information is kept confidential whether asking for information or placing an order. The following page will direct you to our complete privacy policy.

Can I order by regular mail or FAX?

Yes ... If you prefer to fax your order to us, you may print the Cabinplace.com checkout page directly from the Cabinplace.com website and FAX the completed page to: 1-218-326-0267. You may also send your order by postal mail to: The Cabin Place, at PO Box 696, Grand Rapids, MN 55744.

What are your shipping and handling policies?

Cabinplace.com uses FedEx Ground and UPS (United Parcel Service) as its standard shipping method and service. The carrier is determined by which warehouse your order ships from. Please provide a valid street address for delivery as these carriers cannot deliver to P.O. Box addresses. All orders placed are normally processed within 24 hours on business days. Merchandise is normally shipped within the timeframe that is stated on the product page. Please note that all items ordered on the same order may not necessarily be shipped together as the products may ship from different warehouses.

SHIPPING TIMES

After your order is placed and shipped, the time in "transit" from our warehouse to yours is normally 2 - 5 business days. If more than 1 product is ordered, you may receive separate deliveries based upon where the products are shipped from.

Can you ship so our order will arrive during a specific time frame?

Yes - we can usually deliver during a time frame that is convenient for you. Please email customer service at [email protected] or call 1-877-884-0248 and speak with a customer service representative.

Do you ship to P.O. Box addresses?

No - Cabinplace.com uses FedEx Ground and UPS (United Parcel Service) as its standard shipping method and service. The carrier is determined by which warehouse your order ships from. Please provide a valid street address for delivery these carriers cannot deliver to P.O. Box addresses.

Do you ship to US military APO addresses?

No - Cabinplace.com uses FedEx Ground and UPS (United Parcel Service) as its standard shipping method and service. The carrier is determined by which warehouse your order ships from. Please provide a valid street address for delivery.

Do you ship to Canada?

Yes, we ship to Canada. When you place your order, Cabinplace.com will email you a freight quote that will include the shipping charge and brokerage fees going into Canada. Duties and taxes (if applicable) will be the responsibility of the customer and we will let you know before your order ship if these will be due at time of delivery. Cabinplace.com advises you to consult your local customs office for more details about import duties, and taxes.

I notice a variance in product color or description. Why?

Our goal is to provide our customers with as much information as possible about the products we have to offer. We will make every attempt to accurately describe any particular product to the best of our ability. Please keep in mind, that when we offer a color description, that color may differ in what you perceive that color to be (I.E. what is described as hunter green may be perceived as forest green - both would be correct as there is no true definition of what a particular shade of color is). Also, please note that the digital images we display have the most accurate color possible. However, due to differences in computers and their monitors, we cannot be responsible for variations in color between the actual product and what is viewed on your monitor. Please feel free to contact us at 1-877-884-0248 or email us at [email protected] if you have any questions about our products and their descriptions.

Can I include a personalized message or card along with a gift order?

Yes you can. We have blank greeting cards that can be filled out on your behalf for a flat fee of $5.00. These gift cards are handmade and will add a special touch for any gift that you are purchasing. These cards can be found on the following page: http://www.cabinplace.com/greeting-gift-card.htm. All you need to do is write your message in the comments area of the checkout page.

Does Cabinplace.com offer gift wrapping?

No - not at the present time

Is Cabinplace.com open to suggestions from consumers?

Yes - that is how we have been able to provide such a vast selection of products and great customer service is by listening to our customers.

Does Cabinplace.com sell wholesale?

No ... we are a retail business and do not wholesale our products. If you are a Resort or Property Management company, we do offer custom quotes for any remodeling project.

I have a web site and would like to set up a link to your company - how do I do that?

The Cabin Place was established in 1999 and many companies have linked to www.cabinplace.com . For more information on creating a link to our site, please click on the following page: www.cabinplace.com/linkconsideration.htm.

COMPANY INFORMATION

The Cabin Place, Inc
PO Box 696
Grand Rapids, MN 55744

Toll-free Number: 1-888-462-3785
Website: www.cabinplace.com
Email Address: [email protected]

How can I have my products offered in the online Cabinplace.com store?

We get many manufacturers and suppliers that wish to have their products featured on www.cabinplace.com . If you are a manufacturer or supplier of quality, rustic and western products - please submit your product line to [email protected]; attn purchasing. If we feel that your product line will be a good fit for our company and our customers, we will reply back to you to gain more information.


Shipping Policy

SHIPPING: Cabinplace.com ships primarily by FedEx Ground and UPS. Items normally ship within the times specified on the individual product pages. After your order is placed and shipped, the time in "transit" from our warehouse to yours is normally 2 - 5 business days. Items that are out of stock will be backordered and shipped immediately upon its arrival in our warehouse. Free shipping promotions are only valid for orders shipped ground within the contiguous U.S.A. (contiguous U.S.A. does not include Alaska, Hawaii, or Canada). We will email a freight quote for orders going to Alaska, Hawaii, and Canada after the order is placed. Items are delivered to your door (or curbside if shipped by a freight company). Prices and delivery charges do not include uncrating, delivery inside your building, set up, or assembly.

Deliveries that do not require a signature may be left in a safe place, out of sight and out of the weather, at the driver's discretion. This could include the front porch, side door, back porch or garage area. Please provide a safe, secure shipping destination. If you feel that safe delivery cannot be made, please give an alternate address to where your delivery can be made. If deliveries require special delivery instructions they must be noted at time of order.

STANDARD GROUND SHIPPING CHARGES
$0 to $24.99 $6.95
$25 to $49.99 $9.95
$50 to $74.99 $10.95
$75 to $99.99 $11.95
$100 to $124.99 $13.95
$125 to $149.99 $15.95
$150 to $174.99 $15.95
$175 to $199.99 $17.95
$200 to $249.99 $20.95
$250 to $299.99 $23.95
$300 to $349.99 $26.95
$350 to $399.99 $29.95
$400 to $449.99 $32.95
$450 to $499.99 $34.95
$500 to $999.99 $38.95
OVER $1000 Free

SHIPPING TO CANADA: The Cabin Place does ship to Canada. The above shipping rates and free shipping promotions do not apply to Canadian orders. Please click here for policies regarding Canadian Shipping.

INTERNATIONAL SHIPPING: The Cabin Place does not ship to locations outside of the United States or Canada.

DAMAGED ITEMS IN TRANSIT: Carefully examine package for any visual damage. If damage is noticed, do not accept or sign for the merchandise. Request a damage notification slip from shipper and notify The Cabin Place immediately. If damage is concealed, notify The Cabin Place within 24 hours of receiving the merchandise.

TRACKING YOUR ORDER
Upon shipment from our Grand Rapids warehouse, your tracking information will be emailed to you. You may track your shipment using the FedEx or UPS website. PDF Adobe Reader required. To expedite delivery, your order may ship from different locations, so you may receive multiple packages. There will be no additional shipping charges. Cabinplace.com will send you an invoice with your tracking information. PDF Adobe Reader required.

SHIPPING TIMES
Shipping times vary by product. Some of our products are shipped directly from the manufacturer and may take longer than one week for shipping. Please see the Shipping section on the product information page or email us at [email protected] for questions related to availability and delivery times.

DELIVERY REFUSAL
The customer is responsible for all shipping charges and restocking fees if they refuse delivery of merchandise. Both the shipping charges to and from the destination and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their order while their merchandise is in transit.

METHOD OF SHIPPING FURNITURE & LARGER/HEAVIER ITEMS

We use UPS or FedEx for those items which meet their size and weight limitations. Standard motor freight is used for larger or heavier items. Motor freight carriers will deliver your merchandise "curbside". You will need to be home to accept delivery and unload the merchandise. You will be responsible for moving the merchandise into the house and setting it up. We recommend having more than one person present when your merchandise arrives to ensure you will have the help you may need. Assembly instructions are provided.

The customer is responsible for all freight charges and restocking fees if they refuse delivery of merchandise. Both the freight charges to and from the destination and the restocking fee will be subtracted from the customers refund when a customer refuses delivery or cancels their order while their merchandise is in transit. We do not ship merchandise by motor freight to Canada, Alaska, or Hawaii.

MOTOR FREIGHT DELIVERY NOTIFICATION

On all motor freight deliveries, you will be notified via telephone by the delivery service at least 24 hours prior to delivery. The Cabinplace.com staff will include your pre-delivery contact phone number and delivery address on the bill of lading. When your order has been shipped and the freight dispatcher contacts you, please verify (and clarify if necessary) your delivery destination. They will arrange for an approximate time of delivery, usually within a (4) four hour period of time.

NOTE: If no one is at home when delivery is attempted, you will incur a minimum re-delivery charge of $75.00 per order. Please make sure someone is at the delivery destination to receive the order.

If your home is not accessible by delivery truck we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home.

In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.

ORDER TRACKING FOR MOTOR FREIGHT
Shipping time averages 7 seven working days, but can take as long as 2 weeks. If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please e-mail us at [email protected] or call us at 1-888-462-3785 with your invoice number and we will respond promptly with the most up-to-date information.

WHEN YOUR MERCHANDISE ARRIVES FOR MOTOR FREIGHT
Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the Bill Of Lading (BOL) indicates left the factory. You may have to open the cartons to look for transit damage. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. Once you sign the bill of lading you become the legal owner of the product and we cannot file a damage claim. This is standard for all Trucking Companies. If you should discover damage, it is your responsibility to notify us immediately, 1-888-462-3785 or e-mail [email protected]. You must sign the bill of lading with a note describing the damage you see. We will be happy to handle the claim on your behalf and ship out a new product to you as soon as possible.

FREIGHT DAMAGE FOR MOTOR FREIGHT
Although damage claims are rare, they can happen and your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible.


CANCELLATION POLICY

Orders may be cancelled within 24 hours of placing the order (please keep in mind that some items ship within 24 hours or less). Once the order is shipped, the order cannot be cancelled and it is the responsibility of the customer to return the merchandise for a refund. A 3% fee may be charged for any canceled order beyond 24 hours of order placement. The purpose of this fee is to recover processing costs and bank charge fees related to the transaction. This fee will not apply to any returned merchandise.

To cancel an order, please email us at [email protected] or by phone at 218-326-0590.


RETURN POLICY

At The Cabin Place, your satisfaction comes first. Items may be returned for any reason within 30 days of shipping. You may return any item for an exchange, refund, or credit to your credit card account less shipping and handling charges. You must call customer service (1-877-884-0248) for a "return authorization" before returning any merchandise. Merchandise without a return authorization, will be refused and no credit given. Do not send merchandise to our mailing address - a return address will be given to you when you call for your "return authorization".

Merchandise must be returned in original condition. Items without all original packing materials, law tags, ect. will not be accepted. Lighting can be returned, but will be charged a 25% restocking fee.

We do not accept returns or issue refunds for clearance, customized, or special order merchandise (if merchandise is damaged during shipping, we will replace the merchandise at no cost to the buyer).

The Cabin Place does not refund shipping and handling fees. If a returned item qualified for free shipping; the shipping & handling cost from The Cabin Place to the destination will be deducted from the refund. Bedding products cannot have been laundered or dry cleaned. Health regulations do not permit us to accept open packages of sheets, pillowcases, or other bedding for credit or refund.

Please insure the package being returned to cabinplace.com for the full value of the merchandise as cabinplace.com cannot be held responsible for products within uninsured shipments.

Cabinplace.com recommends products to be returned by FedEx or UPS for tracking purposes. COD's will not be accepted.

REFUND POLICY

The Cabin Place will refund the credit card that was used in the original transaction normally within 24 - 48 hours after receiving and inspecting the returned merchandise.

DAMAGED ITEMS

Items damaged in shipping will be replaced at no cost to the buyer, as long as The Cabin Place is notified within 3 business days after the merchandise has been received. For more information on shipping policies, please view our shipping policies.